Refund & Return Policy

Returns, Exchanges & Cancellation Policy

Effective Date: July 14, 2026

At ODDMINDED™, every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please read this Returns, Exchanges & Cancellation Policy carefully before placing your order.

1. No Returns

ODDMINDED™ does not accept returns once a product has been delivered.

We only offer exchanges in the eligible situations outlined in this policy.

2. Exchange Eligibility

Exchange requests must be submitted within 7 days of the delivery date.

To qualify for an exchange, the product must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned with its original packaging.

  • Successfully pass our Quality Control inspection after reaching our warehouse.

Exchanges will only be processed after the returned product has been received and approved by our Quality Control team.

3. Free Exchange (Our Error)

We will provide a free exchange at no additional cost if:

  • We shipped the wrong size.

  • We shipped the wrong product.

  • We shipped the wrong colour.

  • The product is damaged upon delivery.

  • The product has a manufacturing defect.

In these cases, ODDMINDED™ will bear all reverse pickup and replacement shipping charges.

4. Paid Exchange (Customer Request)

If you wish to exchange a product because:

  • You ordered the wrong size.

  • You selected the wrong colour.

  • You wish to exchange for another available size or colour.

A ₹200 Exchange Fee will apply.

This fee covers the cost of:

  • Reverse Pickup

  • Replacement Shipping

The ₹200 exchange fee is payable upon delivery of the replacement product.

5. Damaged, Defective or Incorrect Product

If you receive:

  • A damaged product

  • A defective product

  • The wrong size

  • The wrong colour

  • The wrong product

Please record an unboxing video immediately upon opening the package.

Then email the following to oddminded.in@gmail.com:

  • Order Number

  • Unboxing Video

  • Clear photographs (if applicable)

  • A brief description of the issue

The unboxing video is required for verification and helps us process your exchange request quickly.

6. Quality Verification

Every exchanged product is inspected by our Quality Control Team after it reaches our warehouse.

An exchange will only be approved if the returned product:

  • Is unused and unwashed.

  • Is returned in its original condition.

  • Includes all original tags.

  • Includes the original packaging.

  • Successfully passes our quality inspection.

Products that show signs of wear, washing, misuse, customer damage, missing tags, or missing packaging may not qualify for an exchange.

The final decision regarding exchange eligibility rests solely with ODDMINDED™.

7. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible.

Contact Us

If you have any questions regarding this Returns, Exchanges & Cancellation Policy, please contact us:

ODDMINDED™

Email: oddminded.in@gmail.com

Website: https://oddminded.in

Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)